When there's a dispute or request for refund, a conversation is automatically setup with all parties involved (buyer, Seller & a mediator) and our first move is to request explanation of the situation and try to reach a resolution.

An agreement is often reached quickly, or an arbitrator takes over.

Arbitrator here is an independent legal partner, When an arbitrator comes in, More evidence(s) will be requested then a reliable and explained decision is made.

Only a legislative or court order can overturn this decision.